Account Deletion

This page explains how you can request deletion of your Kyno account and associated personal data.

Kyno is operated by Elouan Capelle EI, a French individual business operating under the commercial name Seros.

1. How to delete your account

You can request deletion of your Kyno account in two ways.

Option 1: In the Kyno app

Open the Kyno app and go to:

Settings > My Account > Delete account

Then follow the instructions shown in the app.

Option 2: By email

If you cannot access the app, you can request account deletion by contacting us at:

contact@doggenius.app

Please write:
“Account deletion request”

To help us identify your account, please contact us from the email address linked to your Kyno account, if possible.

If your account is anonymous, please include any information that may help us identify it, such as your user ID, subscription status, device platform, or screenshots of your account page.

2. What data will be deleted?

When your account is deleted, we will delete or anonymize personal data associated with your Kyno account, including where applicable:

- account information;
- dog profile data, including training goals, known commands and reported training experience;
- dog photos and other files uploaded in the app;
- onboarding answers;
- education program, lesson and order progress, quiz attempts and legacy assessment results where applicable;
- daily care, walk, meal, hydration, play and training records;
- bug reports and attachments associated with your account;
- app preferences, reminder settings and notification tokens linked to your account.

3. What data may be retained?

Some data may be retained where necessary for legitimate or legal reasons, including:

- payment and subscription records managed by Apple App Store, Google Play or RevenueCat;
- records required for accounting, tax, fraud prevention, dispute resolution or legal obligations;
- security logs needed to protect the service;
- anonymized analytics that no longer identify you.

We only retain such data for as long as necessary.

4. Subscriptions are not automatically canceled

Deleting your Kyno account does not automatically cancel your active subscription.

If you purchased Kyno Elite through Apple App Store or Google Play, you must cancel the subscription directly through the store where you purchased it.

For iOS:
Open your Apple ID subscription settings and cancel Kyno Elite.

For Android:
Open Google Play subscriptions and cancel Kyno Elite.

You can read more here:
https://www.doggenius.app/manage-subscription

5. Processing time

We aim to process account deletion requests as soon as reasonably possible.

In most cases, deletion requests are processed within 30 days, unless we need more time due to technical, legal or security reasons.

6. Need help?

If you have any question about account deletion, contact:

contact@doggenius.app