Privacy policy

Icon

Last updated: September 7, 2026

This Privacy Policy explains how Kyno collects, uses, stores and protects personal data when you use the Kyno dog education and care application, the website doggenius.app, and related services.

Kyno is operated by Elouan Capelle EI, a French individual business operating under the commercial name Seros, registered under SIREN 105975239 and SIRET 10597523900010, located at 61 Rue de Lyon, 75012 Paris, France.

For any privacy-related question, you can contact us at:
contact@doggenius.app

  1. Who is responsible for your data?

The data controller is:

Elouan Capelle EI
Commercial name: Seros
SIREN: 105975239
SIRET: 10597523900010
Address: 61 Rue de Lyon, 75012 Paris, France
Email: contact@doggenius.app
Phone: +33 7 88 73 43 10

This means that Elouan Capelle EI determines why and how your personal data is processed in relation to Kyno.

  1. What data we collect

Depending on how you use Kyno, we may collect the following categories of data.

2.1 Account data

When you create or use an account, we may collect:

  • your email address;

  • your name or display name, if provided;

  • your authentication method, such as Apple, Google, email, or anonymous account;

  • your user ID;

  • account creation date;

  • account status;

  • login and authentication information.

If you use Kyno anonymously, we may still create a technical user ID to save your dog profile, education progress, daily care activity and purchases. Anonymous accounts may have limited recovery options.

2.2 Dog profile data

To provide the Kyno experience, we may collect information about your dog, including:

  • dog name;

  • breed;

  • age;

  • sex;

  • profile picture, if you upload one;

  • answers given during onboarding, including training preferences and goals;

  • known commands, education goals and reported training experience;

  • daily training duration and reminder time;

  • education program, lesson and quiz progress, plus legacy assessment results where they remain associated with your account.

Dog-related and activity data is linked to your user account. An authentication identifier and the minimum data needed to save core app progress are required for synced features. Dog photos, phone number, reminders, notifications, support attachments and many profile details are optional; without them, the corresponding optional feature may not work.

2.3 Education, care and app usage data

We may collect data about how you use the app, including:

  • education programs, lessons and quizzes started or completed;

  • quiz answers, scores and results;

  • program progress, order progress and unlocked content;

  • daily care records, including walking, play and training duration, food amounts and hydration responses;

  • walk and meal times, dates and the related dog profile;

  • app screens viewed and buttons tapped;

  • language preference;

  • notification preferences and reminder times;

  • other app interactions used to operate, personalize and improve Kyno. Some progress and daily-care data may be cached locally on your device for offline use and synchronized when connectivity returns.

2.4 Technical and diagnostic data

We may collect technical data to keep the app secure, stable and functional, including:

  • device type;

  • operating system;

  • app version;

  • app installation, account or device identifiers, including a Kyno user ID attached to analytics events;

  • IP address or approximate location derived from technical signals;

  • crash logs;

  • performance data;

  • error reports;

  • diagnostics;

  • security logs.

2.5 Subscription and purchase data

Kyno offers paid subscriptions through Apple App Store and Google Play.

We do not collect or store your full payment card details.

We may collect or receive limited purchase-related information, including:

  • subscription status;

  • product purchased, such as monthly or yearly Kyno Elite;

  • purchase date;

  • renewal date;

  • expiration date;

  • store transaction identifiers;

  • RevenueCat customer identifier;

  • entitlement status;

  • refund, cancellation or billing status when provided by Apple, Google or RevenueCat.

Payments are processed by Apple App Store or Google Play, not directly by Kyno.

2.6 Notification data

If you allow push notifications, we may process:

  • your push notification token;

  • your device language;

  • your time zone;

  • your notification preferences and reminder times;

  • notification delivery and interaction data.

You can disable push notifications at any time in your device settings.

2.7 Website data

When you visit doggenius.app, our hosting and analytics providers may process limited website usage and technical data, including:

  • pages visited;

  • country or region derived from technical signals;

  • device and browser information;

  • IP address for hosting and security, or a daily rotating hash used for anonymous audience measurement;

  • referral source;

  • interactions with the website;

  • cookie or local-storage data only if a non-essential tool requiring it is enabled and, where required, you have consented.

We currently use Framer’s built-in, privacy-focused site analytics, which Framer states does not use cookies or persistent identifiers and does not identify individual visitors. If we later enable a non-essential third-party analytics or tracking tool, we will update this policy and request consent where required. For more details, please read our Cookie Policy.

2.8 Support data

If you contact us, we may collect:

  • your email address;

  • your message;

  • any information you choose to provide;

  • technical information needed to understand and solve your request, such as the app screen, app version, platform, screen dimensions and any optional attachment or screenshot you submit.

  1. Why we use your data

We use your data for the following purposes:

  • to create and manage your account;

  • to save your dog profile;

  • to provide education programs, lessons, quizzes, daily care tracking and progress indicators;

  • to personalize the experience;

  • to provide free and premium features;

  • to manage subscriptions and purchases;

  • to restore purchases;

  • to send notifications if you accepted them;

  • to improve the app and website;

  • to fix bugs and crashes;

  • to secure the service;

  • to answer support requests;

  • to comply with legal obligations;

  • to prevent fraud, abuse or misuse.

  1. Legal bases under the GDPR

If you are located in the European Economic Area, we process your personal data under the following legal bases:

  • Contract: when processing is necessary to provide the app, your account, your dog profile, education programs, daily care tracking, progress, premium access and subscriptions.

  • Consent: when you accept push notifications, non-essential analytics cookies where required, or another optional feature that expressly relies on consent.

  • Legitimate interest: when we improve the app, prevent abuse, secure the service, analyze technical performance and fix bugs.

  • Legal obligation: when we must keep certain records or respond to lawful requests.

  1. Who we share data with

We do not sell your personal data.

We may share limited data with trusted service providers that help us operate Kyno, including:

  • Google and Firebase, including Authentication, Cloud Firestore, Cloud Storage, Cloud Functions and Cloud Messaging, for accounts, database, stored uploads, backend operations and push notifications;

  • Firebase Analytics and Firebase Crashlytics, for app usage measurement, crash reports and diagnostics;

  • RevenueCat, for subscription and entitlement management;

  • Apple App Store, for iOS purchases and subscriptions;

  • Google Play, for Android purchases and subscriptions;

  • Framer, for website hosting and privacy-focused site analytics;

  • IONOS, for domain name, email or technical services related to doggenius.app;

  • legal, accounting or administrative providers, if necessary;

  • technical support and security providers, when necessary;

  • public authorities, if required by law.

These providers only receive the data needed to perform their services.

  1. International data transfers

Some service providers may process data outside the European Economic Area, including in the United States. Firebase Authentication and Kyno’s account-deletion function operate in the United States, while other Firebase, RevenueCat, Framer or store services may use global infrastructure.

When such transfers occur, we rely on appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses, data processing agreements, or other mechanisms recognized under applicable data protection laws.

  1. How long we keep data

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy.

In general:

  • account data is kept while your account exists;

  • dog profile, education, quiz, program progress, daily care, walk, meal and legacy assessment data are kept while your account exists or until deletion is requested;

  • subscription data is kept as long as needed to manage access, restore purchases, handle disputes, and comply with legal obligations;

  • support messages may be kept for up to 3 years after the last contact;

  • technical logs, crash reports and analytics data are kept for a limited period depending on the provider settings and operational needs;

  • legal or accounting records may be kept for the duration required by applicable law.

When you delete your account, we delete or anonymize personal data associated with your account, unless we are required or allowed to keep certain data for legal, security, fraud prevention or accounting reasons.

  1. Account deletion

You can request deletion of your Kyno account and associated personal data.

You may do this:

Deleting the app from your device does not automatically delete your account or cancel your subscription.

If you purchased a subscription through Apple App Store or Google Play, you must cancel it through Apple or Google. Kyno cannot directly cancel subscriptions managed by Apple or Google on your behalf.

  1. Your rights

Depending on your location, especially if you are in the European Economic Area, you may have the right to:

  • access your personal data;

  • correct inaccurate data;

  • request deletion of your data;

  • object to certain processing;

  • request restriction of processing;

  • request portability of your data;

  • withdraw consent where processing is based on consent;

  • lodge a complaint with a data protection authority.

In France, you may contact the CNIL:
https://www.cnil.fr

To exercise your rights, contact us at:
contact@doggenius.app

We may need to verify your identity before answering certain requests.

  1. Security

We use reasonable technical and organizational measures to protect your data against unauthorized access, loss, misuse or alteration.

However, no digital service can be guaranteed to be 100% secure. You are responsible for keeping your account credentials confidential and for using a secure device.

  1. Children

Kyno is not intended for children below the minimum age required by applicable law to use online services without parental consent.

If you believe that a child has provided us with personal data without appropriate consent, please contact us at:
contact@doggenius.app

  1. Photos and user content

If you upload a dog photo, support attachment, screenshot or other content, you are responsible for ensuring that you have the right to upload it.

You should avoid uploading files containing identifiable people, sensitive information, addresses, documents, or anything unrelated to your dog or support request.

  1. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in the app, legal requirements or service providers.

The latest version will always be available on:
https://www.doggenius.app/privacy-policy

If we make significant changes, we may notify you through the app, website or email where appropriate.

  1. Contact

For any question about this Privacy Policy or your personal data, contact:

Elouan Capelle EI
Commercial name: Seros
Email: contact@doggenius.app
Phone: +33 7 88 73 43 10
Address: 61 Rue de Lyon, 75012 Paris, France